Appointment of a dedicated Account Manager as the main liaison
Provision and Management of roster and deployment scheduling
Responsible for operations management of 4 sites within the campus
Training Curriculum Development and Competency Management
Operation Contingency Process Planning
Introduction of a Comprehensive E-HR system
Provision of supervision and support service officers in Customer Service, Facilities Management and Sports Facilities and Equipment Management in 4 locations within the Institution campus.
Duties included counter operations and services, facilities & equipment maintenance management, facilities booking management, inventory management and ad-hoc student helper management.
Service Level Agreement
Full manpower coverage during facilities’ operating hours, 7 days a week except Public Holidays.
Attend to all requests and enquiries in a timely and professional manner from students and lecturers.
Ensure no negative feedback is received
Acquisition and enhancement of domain knowledge and work processes
Translate the domain knowledge and work processes into training curriculum and knowledge bank
Develop and Execute Competency Management roadmap
Dedicated operations and support team
Established communication matrix and work procedure
Recruitment and Selection blue print
Augmented dynamic manning by cross training and deployment across 4 locations
Flexible workforce scheme
Introduction of e-HR platform for attendance tracking and billing process
Achieved full manning at all times.
Low staff turnover rate.
Staff are well-trained and able to carry out their tasks competently.
Constant positive feedback and praises for our staff performance and attitude.
Efficient and seamless operations on ground.