Key Highlights
![Payroll Process Outsourcing]( "Payroll Process Outsourcing")
Appointment of a dedicated Account Manager as the main liaison
![Payroll Process Outsourcing]( "Payroll Process Outsourcing")
Provision and Management of roster and deployment scheduling
![Payroll Process Outsourcing]( "Payroll Process Outsourcing")
Responsible for operations management of 4 sites within the campus
![Payroll Process Outsourcing]( "Payroll Process Outsourcing")
Training Curriculum Development and Competency Management
![Payroll Process Outsourcing]( "Payroll Process Outsourcing")
Operation Contingency Process Planning
![Payroll Process Outsourcing]( "Payroll Process Outsourcing")
Introduction of a Comprehensive E-HR system
Situation
Provision of supervision and support service officers in Customer Service, Facilities Management and Sports Facilities and Equipment Management in 4 locations within the Institution campus.
Duties included counter operations and services, facilities & equipment maintenance management, facilities booking management, inventory management and ad-hoc student helper management.
Service Level Agreement
![Payroll Process Outsourcing]( "Payroll Process Outsourcing")
Full manpower coverage during facilities’ operating hours, 7 days a week except Public Holidays.
![Payroll Process Outsourcing]( "Payroll Process Outsourcing")
Attend to all requests and enquiries in a timely and professional manner from students and lecturers.
![Payroll Process Outsourcing]( "Payroll Process Outsourcing")
Ensure no negative feedback is received
Solution
![Payroll Process Outsourcing]( "Payroll Process Outsourcing")
Acquisition and enhancement of domain knowledge and work processes
![Payroll Process Outsourcing]( "Payroll Process Outsourcing")
Translate the domain knowledge and work processes into training curriculum and knowledge bank
![Payroll Process Outsourcing]( "Payroll Process Outsourcing")
Develop and Execute Competency Management roadmap
![Payroll Process Outsourcing]( "Payroll Process Outsourcing")
Dedicated operations and support team
![Payroll Process Outsourcing]( "Payroll Process Outsourcing")
Established communication matrix and work procedure
![Payroll Process Outsourcing]( "Payroll Process Outsourcing")
Recruitment and Selection blue print
![Payroll Process Outsourcing]( "Payroll Process Outsourcing")
Augmented dynamic manning by cross training and deployment across 4 locations
![Payroll Process Outsourcing]( "Payroll Process Outsourcing")
Flexible workforce scheme
![Payroll Process Outsourcing]( "Payroll Process Outsourcing")
Introduction of e-HR platform for attendance tracking and billing process
The Results
![Payroll Process Outsourcing]( "Payroll Process Outsourcing")
Achieved full manning at all times.
![Payroll Process Outsourcing]( "Payroll Process Outsourcing")
Low staff turnover rate.
![Payroll Process Outsourcing]( "Payroll Process Outsourcing")
Staff are well-trained and able to carry out their tasks competently.
![Payroll Process Outsourcing]( "Payroll Process Outsourcing")
Constant positive feedback and praises for our staff performance and attitude.
![Payroll Process Outsourcing]( "Payroll Process Outsourcing")
Efficient and seamless operations on ground.