Job Responsibilities　　　

 Accept and appropriately resolve customer issues ensuring resolution in a timely manner and in accordance with the Microsoft Terms & Conditions and contractual agreements;　　

 Demonstrate strong communication skills ensuring that verbal and written responses are relevant, complete and easily understood when communicating with internal team members, partners and customers;　　

 Use sound judgment in the management, escalation and resolution of support cases;　　

 Maintain high level of domain and technical skill in Microsoft CRM;　　

 Meet SLA’s in accordance with our regional targets;　　

Job Requirements　　

 Bachelor degree in Computing Science or an IT-related field;　　

 Microsoft certification preferred (MCSE, MCDBA, MCSD);　　

 Field knowledge in Dynamics CRM or other CRM system is desirable;　　

 Exhibit analysis, problem resolution, judgment and decision making skill s in order to assist customer with their technical issue;　　

 Demonstrate strong customer service attributes;　　

 Proven experience managing and maintaining one or more Microsoft server technologies, such as SQL Server, Exchange Server, IIS, Windows Server, etc;　　

 Past experience of Support Professional in IT field or IT Technical Consultant is preferable;　　

 Fluent in English.