Dynamics CRM Support Engineer

LocationShanghaiContact PersonJoe
Contract TypePermanent

Job Responsibilities   

Temporary Admin Assistants (North, min 3 months) Accept and appropriately resolve customer issues ensuring resolution in a timely manner and in accordance with the Microsoft Terms & Conditions and contractual agreements;  

Temporary Admin Assistants (North, min 3 months) Demonstrate strong communication skills ensuring that verbal and written responses are relevant, complete and easily understood when communicating with internal team members, partners and customers;  

Temporary Admin Assistants (North, min 3 months) Use sound judgment in the management, escalation and resolution of support cases;  

Temporary Admin Assistants (North, min 3 months) Maintain high level of domain and technical skill in Microsoft CRM;  

Temporary Admin Assistants (North, min 3 months) Meet SLA’s in accordance with our regional targets;  


Job Requirements  

Temporary Admin Assistants (North, min 3 months) Bachelor degree in Computing Science or an IT-related field;  

Temporary Admin Assistants (North, min 3 months) Microsoft certification preferred (MCSE, MCDBA, MCSD);  

Temporary Admin Assistants (North, min 3 months) Field knowledge in Dynamics CRM or other CRM system is desirable;  

Temporary Admin Assistants (North, min 3 months) Exhibit analysis, problem resolution, judgment and decision making skill s in order to assist customer with their technical issue;  

Temporary Admin Assistants (North, min 3 months) Demonstrate strong customer service attributes;  

Temporary Admin Assistants (North, min 3 months) Proven experience managing and maintaining one or more Microsoft server technologies, such as SQL Server, Exchange Server, IIS, Windows Server, etc;  

Temporary Admin Assistants (North, min 3 months) Past experience of Support Professional in IT field or IT Technical Consultant is preferable;  

Temporary Admin Assistants (North, min 3 months) Fluent in English.

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  • Shanghai TG Human Resource Management Co., Ltd
    Block F, 17th Floor, Zhaofeng World Trade Building, 369 Jiangsu Road, Changning District, Shanghai
    Zip Code 200050, China
    t: +86 021-31007778
    e: cn.info@tg-hr.com.cn
Shanghai ICP No. 16025066-2